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Latest Updates

Every month, our team posts updates on our work, best practices or progress. Please visit this page often to see the latest information on the Centers of Excellence.

Oct 16, 2018 CENTERS OF EXCELLENCE

IT Modernization Centers of Excellence Case Study

Sep 25, 2018 CENTERS OF EXCELLENCE

GSA, HUD Partner In Centers of Excellence Initiative


CONTACT CENTER

Contact Center Best Practices

Sep 18, 2018 CUSTOMER EXPERIENCE

CX Strategy: Customer Service and Customer Experience - What’s the Difference?

Aug 20, 2018 DATA ANALYTICS

REE Key Performance Indicators Development

Aug 17, 2018 CUSTOMER EXPERIENCE

Customer Journey Analysis for the USDA Direct Farm Loans Program

Aug 03, 2018 CUSTOMER EXPERIENCE

In the Field for Farm Loans Customer Research

Jul 16, 2018 CONTACT CENTER

Emerging Technologies in Contact Centers

Jun 09, 2018 CLOUD ADOPTION

Looking for a cloud adoption specialist to join Centers of Excellence


CENTERS OF EXCELLENCE

Register for our Phase II Industry Day

May 23, 2018 CLOUD ADOPTION

Creating a Cloud First Organization

May 22, 2018 CUSTOMER EXPERIENCE

Update from Hollis, Oklahoma

May 21, 2018 DATA ANALYTICS

Tell Sonny Dashboard


CUSTOMER EXPERIENCE

Farm Loan Personas

May 18, 2018 CONTACT CENTER

Tell Sonny Initiative

May 17, 2018 INFRASTRUCTURE OPTIMIZATION

18 Data Centers Closed


CUSTOMER EXPERIENCE

The Journey Map Process

For all press inquiries, please contact press@gsa.gov