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Accelerating the modernization of IT infrastructure across government.

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The Centers of Excellence

These centers may change or grow to fit the needs of different sectors of government.

Cloud Adoption

Help agencies adopt modern practices and policies, integrating the best of digital technologies and management methods into their organization operations and structure.

Contact Center

Support agencies in connecting customers with the right resources and expertise across all information channels.

Customer Experience

Work with agencies to develop a better understanding of their customers and their needs and help translate those findings into actions that create outstanding experiences.

Data Analytics

Provide data and analytics best practices, instrument metrics to support service delivery processes, and builds tools that facilitate continuous process improvement.

Infrastructure Optimization

Assist agencies with the development of a unified and optimized IT infrastructure, leveraging federally owned data centers, cloud computing services, and commercial data centers.
This is a significant step forward in the government’s commitment to improve citizens’ lives.”
— Chris Liddell, White House Deputy Chief of Staff
The Centers of Excellence have come in and started a positive cultural intervention at USDA.”
— Gary Washington, USDA CIO
The Centers of Excellence will deliver benefits to the American people for many years ahead.”
— Jared Kushner, Sr. Advisor to the President

Latest Update

August 17, 2018
Customer Journey Analysis for the USDA Direct Farm Loans Program

The Customer Experience Center of Excellence followed a customer journey mapping model for the Farm Service Agency (FSA) to evaluate the experience of producers and service center staff in applying for and processing direct farm loan applications…

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Join Us!

We’re looking for highly skilled professionals that are passionate about making a positive impact in the government and thrive in fast paced environments.

Career Opportunities