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Accelerating modernization across government

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The Centers of Excellence

These centers are embedded in each agency and may change or grow to fit the needs of different sectors of government.

Artificial Intelligence

Accelerates adoption of Artificial Intelligence to discover insights at machine speed.

Cloud Adoption

Analyzes current systems and applications to provide recommendations for planning cloud migration.

Contact Center

Helps improve contact center delivery services and customer interactions.

Customer Experience

Works to develop a better understanding of customer needs and helps translate those findings into actions.

Data & Analytics

Helps make more efficient use of data management, analysis, and reporting capabilities.

Infrastructure Optimization

Assists in optimizing data centers and reducing infrastructure costs.
This is a significant step forward in the government’s commitment to improve citizens’ lives.”
— Chris Liddell, White House Deputy Chief of Staff
The Centers of Excellence have come in and started a positive cultural intervention at USDA.”
— Gary Washington, USDA CIO
The Centers of Excellence will deliver benefits to the American people for many years ahead.”
— Jared Kushner, Sr. Advisor to the President

Latest Update

May 07, 2020
Mystery Shopping to Evaluate Federal Agency Contact Center Performance

By the Contact Center - Center of Excellence Team

Join Us!

We’re looking for highly skilled professionals that are passionate about making a positive impact in the government and thrive in fast paced environments.

Career Opportunities