These centers are embedded in each agency and may change or grow to fit the needs of different sectors of government.
This is a significant step forward in the government’s commitment to improve citizens’ lives.”— Chris Liddell, White House Deputy Chief of Staff
The Centers of Excellence have come in and started a positive cultural intervention at USDA.”— Gary Washington, USDA CIO
The Centers of Excellence will deliver benefits to the American people for many years ahead.”— Jared Kushner, Sr. Advisor to the President
August 19, 2019
5 Key Components of Contact Center Performance
The Contact Center is often the first point of contact between organizations and customers. As such, Contact Center interactions have lasting impacts on customer experience. In order to improve the customer experience and ultimately the relationship with customers, many organizations look toward optimizing their Contact Center.