The Centers of Excellence (CoEs) are accelerating the modernization of IT infrastructure across government by leveraging private sector innovation and existing government services, and by centralizing best practices and expertise.
Key activities undertaken with USDA, our Lighthouse Agency, include:
- Accelerating cloud adoption
- Consolidating data centers
- Optimizing call centers with the latest technology
- Developing metrics and dashboards to drive process improvement
- Helping to stand up the new customer experience office
“ This is a significant step forward in the government’s commitment to improve citizens’ lives.”— Chris Liddell, White House Deputy Chief of Staff
“ The Centers of Excellence have come in and started a positive cultural intervention at USDA.”— Gary Washington, USDA CIO
“ The Centers of Excellence will deliver benefits to the American people for many years ahead.”— Jared Kushner, Sr. Advisor to the President
