These centers may change or grow to fit the needs of different sectors of government.
This is a significant step forward in the government’s commitment to improve citizens’ lives.”— Chris Liddell, White House Deputy Chief of Staff
The Centers of Excellence have come in and started a positive cultural intervention at USDA.”— Gary Washington, USDA CIO
The Centers of Excellence will deliver benefits to the American people for many years ahead.”— Jared Kushner, Sr. Advisor to the President
August 17, 2018
Customer Journey Analysis for the USDA Direct Farm Loans Program
The Customer Experience Center of Excellence followed a customer journey mapping model for the Farm Service Agency (FSA) to evaluate the experience of producers and service center staff in applying for and processing direct farm loan applications…Read More